• Contact and account details when you enquire, request a quote, book services, create an account, subscribe to communications, or otherwise contact us — for example name, employer, phone number, and email address.
• Operational and shipment-related information relevant to freight, warehousing, customs, fleet management, or tracking — including identifiers, shipment descriptions, addresses, schedules, documents you upload, and correspondence you send us about consignments.
• Website usage and technical data such as IP address, approximate location inferred from logs, device type, browser, pages viewed, referrer, session diagnostics, and similar telemetry where we employ analytics or security tools.
• Mobile app data comparable to the above where applicable (for example crash reports, device identifiers at a functional level, and diagnostics when you use features that integrate with backend services).

To deliver a functional experience across our website and apps, we may ask you for personally identifiable information — including where appropriate name, email address, mobile telephone number, and organisation details. Information we collect is retained and processed as described here and only for legitimate business purposes (including contract performance, legitimate interests, consent where required, or legal obligations).

Our websites and apps may integrate third-party services that collect information that could identify you as part of analytics, authentication, maps, messaging, monitoring, or application distribution. Their processing is governed by their own notices.

Where our mobile offerings rely on components from Google or platform providers, relevant privacy notices include: Google Privacy Policy (covering aspects of Google Play services and linked Google offerings where those components are present).

When you use our Service — including after an application error — we may collect log and diagnostic information through our systems or via third-party crash and analytics products (“Log Data”). Log Data may include Internet Protocol (“IP”) address, device model, operating system version, app configuration, timestamps, coarse location signals, navigation paths within the Service, or other statistical information used to diagnose reliability and security incidents.

Cookies are small pieces of data stored by your browser. Our website may use cookies and comparable technologies (such as pixels or storage APIs) for essential operation, preferences, measurable improvement of content, aggregated analytics of site traffic, and — where configured — marketing integrations. Third-party scripts embedded on pages may also set cookies subject to their policies.

Depending on your browser settings, you can refuse non-essential cookies or clear stored identifiers; rejecting certain cookies may limit personalised features but core enquiry and informational pages typically remain usable.

We use Personal Information and technical data to:

• Operate, administer, secure, and improve our website and digital products.
• Provide logistics services — including quoting, planning, fulfilment coordination, customer communication, invoicing references, claims handling, and account administration where applicable.
• Respond to enquiries and maintain accurate contact records.
• Detect misuse, investigate fraud or security incidents, exercise internal controls, and protect Blue Coast personnel, cargo data, and IT systems.
• Fulfil legal obligations and enforce contractual terms.

We do not sell your Personal Information as a commodity. We may disclose data to service providers who assist our operations — for example hosting providers, email or SMS delivery platforms, CRM or ERP tools, insurers, subcontractors involved in moving goods where necessary, telecommunications networks, audit services, analytics vendors, and fraud-prevention utilities — strictly as needed for their role. We may disclose information where required by law or regulation, pursuant to lawful requests, as part of legal proceedings where permitted, or where you instruct us (for example by introducing counterparties along a legitimate supply-chain workflow). Contractual or statutory safeguards apply where feasible.

Third-party companies or individuals may process Personal Information on our behalf to: facilitate the Service; deliver infrastructure and communications layers; analyse how the Service is used; maintain security tooling; or perform associated professional tasks. Such processors are authorised only for assigned purposes and may not reuse data for unrelated secondary commercial ends without lawful grounds.

We apply commercially reasonable administrative, technical, and organisational measures designed to protect Personal Information. No transmission over the internet or electronic storage is perfectly secure; we cannot guarantee absolute security.

We retain information for periods adequate to the purposes described and as required by applicable law (including records relevant to customs, finance, disputes, or regulatory audits).

Our Service may contain links to external websites or portals (including carriers, customs authorities, partner tools, or social profiles). Those sites operate under their own policies; we encourage you to read them. We do not control third-party content or practices and assume no responsibility for external privacy handling.

Our Services are not directed at individuals under 13 years of age. We do not knowingly solicit Personal Information from children under 13. If we become aware that such information has been supplied without appropriate parental authority, we will seek to delete it promptly. Parents or guardians who believe a child has shared information with us should contact us using the details below.

Subject to applicable law (including rights of access, correction, objection, restriction, portability, or deletion where relevant), you may exercise choices by contacting us. We may request reasonable verification before fulfilling sensitive requests.

We may revise this Privacy Policy periodically. Updates take effect when posted on this page unless we communicate otherwise. Continued use of the Service after changes constitutes acceptance of the revised notice where permitted by law. The “Last updated” date above reflects the latest substantive editorial revision.

Questions or suggestions about this Privacy Policy — including requests relating to Personal Information — may be directed to Blue Coast Investment Limited via our contact channels:

• Email: info@bluecoast.co.tz
• Online form & office details: Contact page